Shopify CRM integration

Shopify CRM integration so sales and support see real customer data

Marketing and support teams need customer history outside Shopify admin. NP SoftTech integrates Shopify with CRM platforms so contacts, orders and key events appear where your team already works.

Discuss CRM integration View our work

Shopify Partner

We are a Shopify Partner

Store builds, redesigns, custom features and ongoing support delivered as an official Shopify Partner, with development stores created from our Partner dashboard when we lead the build.

Shopify Partner details

Fit

Who this is for

Brands whose sales team lives in a CRM, not Shopify admin
Support teams needing order context in helpdesk or CRM records
Marketing teams building segments from purchase behaviour
B2B or high-touch D2C with account-based follow-up

Signals

Common problems we solve

Customer records duplicated between Shopify and CRM
Sales cannot see recent orders when talking to a buyer
Marketing automations miss Shopify events or use stale tags
Manual CSV exports consume hours each week
Custom fields in CRM do not map to Shopify metafields

Scope

What NP SoftTech delivers

Practical Shopify work tied to how you sell, not a generic theme install.

Map Shopify customers, orders and key metafields to CRM objects
Sync creates and updates on order placed, fulfilled or refunded
Tag or segment customers based on purchase rules you define
Connect marketing tools through CRM or direct API where simpler
Handle duplicate detection and merge rules
Test with historical backfill if required
Monitor webhook failures and data drift

Delivery

How a project moves

Clear stages so you always know what happens next.

Stage 01/06

Start with a project brief

Stage 01
CRM and Shopify field review
Stage 02
Event list
which Shopify actions update CRM
Stage 03
Build integration on staging stores and CRM sandbox
Stage 04
Backfill plan for existing customers if needed
Stage 05
Production launch with sample verification
Stage 06
Documentation for marketing and support teams

Handover

Deliverables

CRM integration service or custom app
Field mapping sheet
Event trigger documentation
Backfill report if historical sync was included

Capability

Technical tools we use

Only where they solve a real store need.

Shopify customer and order webhooks
Shopify Admin API GraphQL
CRM REST APIs
Custom Shopify apps for OAuth and secure storage

Investment

Packages for custom Shopify work

Build, Advanced, or a scoped Custom quote.

Most chosen

Build

Custom sections and store features

Starting from ₹59,999 + GST

Custom Shopify sections when needed
Feature work on product, cart or account flows
Growth minded UX guidance
Staging review before release

Choose Build

Advanced

Deeper custom work and integrations

Starting from ₹1,20,000 + GST

Larger custom feature or multi-template work
Apps, APIs and system connections when needed
Error handling and ownership notes
Staging review and release plan

Choose Advanced

Custom

Scoped to your exact requirements

Custom quotation Talk to us for a scoped quote

Discovery call and written scope
Timeline and milestone plan
Clear ownership after handover
Optional monthly care afterwards

Request a quote

Final pricing depends on scope. India sees INR. Other regions see USD.

FAQ

Questions brands ask before we start

Straight answers on scope, themes, integrations and plans.

Clear Shopify scope
Brands and agencies
Written next step

Still unsure? Send a brief More Shopify FAQs

Which CRMs can you connect?

Any CRM with a documented API and sensible object model. Scoping confirms object limits and rate caps.

Will this replace my email marketing app?

Not necessarily. CRM integration focuses on customer records and sales workflows. Email tools may still connect separately or through the CRM.

Can you sync B2B company accounts?

If your Shopify setup and CRM support company objects, yes. Structure is defined during discovery.

Tell us about your Shopify CRM integration

Name your CRM, which Shopify events matter and fields your team needs on each contact or deal.

About you
Project
Details

Step 1 of 3: About you

About you

First name *

Last name

Business / brand name

Email *

Phone / WhatsApp *

Country *

About the project

Website / store URL

Current platform

Shopify plan (if known)

Project type *

Budget range Helps us propose a realistic scope.

Timeline

Details

Main problem or goal *

Requirements / additional details

We are a good fit for thoughtful Shopify development, custom functionality and ongoing technical support. This form sends a project inquiry, not a marketing subscription.

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