Keep WhatsApp one tap away

How do I add a floating WhatsApp button on Shopify without an app?

Install Floating WhatsApp Button, add the section, and enter your number plus an optional prefilled message. The button opens WhatsApp. No WhatsApp Business app from the Shopify App Store is required.

Do I need a WhatsApp Business app on Shopify?

No. The button opens WhatsApp with your number and an optional prefilled message. You reply in WhatsApp as you do today.

What is the difference between a WhatsApp chat button and the WhatsApp Business API?

This section is a click-to-chat button. The Business API is a paid messaging platform with templates and bots. Use the button when you want shoppers to start a chat. Use the API when you need automated conversations.

Can I set a prefilled WhatsApp message from Shopify?

Yes. Add default text in the theme editor so the chat opens with a useful first line, such as a product or order question.

Can I hide the WhatsApp button on checkout or specific templates?

Checkout is not a theme section area, so the button does not appear there. On storefront templates, add or remove the section per template in Customize.

Does a theme WhatsApp button work on mobile and desktop?

Yes. On phones it opens the WhatsApp app when installed. On desktop it opens WhatsApp Web. Place it where it does not cover Add to cart.

Can agencies use different WhatsApp numbers per Shopify store?

Yes. Each licensed store has its own theme settings. Set the number in that store’s theme editor.

Will this replace Shopify Inbox?

No. Shopify Inbox is Shopify’s chat product. This is a WhatsApp shortcut for merchants whose customers already write on WhatsApp, which is common in India and many other markets.

What is a Shopify section compared with a Shopify app?

A Shopify section (or block) is Liquid and schema that live in your theme. You add it in the theme editor. A Shopify app is a separate install that often injects scripts and charges a monthly fee. Floating WhatsApp Button is theme files you own after purchase, not a recurring app.

Will Floating WhatsApp Button work with Dawn and other Online Store 2.0 themes?

Yes, if the theme supports Online Store 2.0 sections and blocks. Dawn, Craft, Sense, Refresh and most current Shopify themes do. You add the section in the theme editor on the template you want.

Does it work on vintage Shopify themes?

No. Vintage themes do not use the current section and block model the same way. Upgrade to an Online Store 2.0 theme, or ask us for a custom build if you must stay on vintage.

How do I install a Shopify section file I bought?

After we email the files, add the Liquid file in Shopify Admin under Online Store, Themes, Edit code, or push it with Shopify CLI. Then open Customize and insert the section on the template. Install notes are included. Paid install help is separate.

Can developers install this with Shopify CLI and Git?

Yes. Treat it like any theme file. Commit the Liquid to your theme repository, pull it on the development store, then publish through your usual review path. The package is source files, not a locked app embed.

Is this a Theme App Extension or Liquid I own?

You receive Liquid and schema for your theme. It is not a Theme App Extension and not an app embed you lose if a subscription ends. The files stay in the theme you installed them on.

Will this Shopify section slow my store or hurt PageSpeed?

It is theme code only. There is no extra app script injected storewide. Speed still depends on your images, apps and theme. Compared with stacking another app, a native section is the lighter pattern.

Do I need Shopify Plus to use Floating WhatsApp Button?

No. It runs on Online Store 2.0 themes on Basic, Shopify, Advanced and Plus, as long as you can edit the theme and use the theme editor.

Can Shopify agencies buy this for a client store?

Yes. The license is for one live Shopify store. Buy once per client store where the files will run. Do not copy the same purchase onto many live stores.

Can I resell or white-label these Shopify section files?

You may install them on the licensed store, including work you deliver as an agency. You may not resell the files, list them as your own product, or share them with another merchant who did not buy a license.

How many Shopify stores is the license for?

One live Shopify store per purchase, plus the usual unpublished or development copies used to build that same store. Extra live stores need another purchase.

Can my developer edit the Liquid after purchase?

Yes. You own the files on the licensed store. A developer can change markup, CSS and schema. Theme updates from the Theme Store can overwrite custom files if you replace the theme, so keep a copy or use Git.

What is the difference between a Shopify section and a Shopify block?

A section is a full row you add to a template. A block sits inside a section, often on the product page next to price or Add to cart. Floating WhatsApp Button is a section.

Does it work with Shopify Translate and Adapt and Shopify Markets?

Theme-editor text can be translated with Translate and Adapt like other theme content. Markets, currencies and languages still follow your Shopify setup. The section does not replace Markets configuration.

Will it work on Hydrogen or a headless Shopify storefront?

No. These files are Liquid for Online Store 2.0. Hydrogen and other headless storefronts need a custom implementation. Ask us if you want that built separately.

Does it work in Shopify checkout or Shop Pay?

No. Checkout and Shop Pay are not theme section areas. This section is for storefront templates such as home, collection, product, page or blog, depending on the product.

Is Floating WhatsApp Button compatible with cart drawers and product page apps?

It uses the theme editor and standard theme CSS. Most cart drawers still work. A heavy page-builder app or a product-page app that replaces the template can hide theme blocks. Test on a duplicate theme first.

Does a Shopify theme update delete the section?

Updating or replacing a theme from the Theme Store can overwrite custom files. Duplicate the published theme before you install, keep the emailed files, and prefer Git if your team already versions the theme.

What files do I receive after I pay Rs.449/-?

Liquid for the section, theme-editor schema, and install notes for the code editor or Shopify CLI. Delivery is by email, not an instant download.

When do I receive the files?

After successful payment, our team emails the files only to the registered email you enter at checkout. Delivery is Monday to Friday, 10:00 AM to 6:00 PM IST, except holidays. There is no instant automated download.

Can you send the files to another email?

No. Digital files go only to the registered checkout email. If the message is missing, we can resend to that same email after we match your order. We do not share files with a second inbox.

Can I get a refund?

You can cancel before we email the files and receive a refund of the amount paid. After we send the files to your registered email, the purchase is not refundable. See the Refund and Cancellation Policy.

Is installation included in Rs.449/-?

No. The package includes install notes for self-setup. Paid install help can be requested separately after purchase.

How do I get support?

Email hello@npsofttech.com or WhatsApp +91 88 66 33 9851, Monday to Friday, 10:00 AM to 6:00 PM IST, except holidays. Share your order id and the registered checkout email.

How do I pay? Do you use Razorpay?

Yes. Checkout is in INR through Razorpay. Enter name, email and WhatsApp, then complete payment. Use the same email you want the files sent to.

Can I test Floating WhatsApp Button on a Shopify development store first?

Yes. Install on an unpublished or development copy of the licensed store, then publish when you are ready. The license still covers one live store.

Do I need metafields or a custom app to use this?

No for the standard setup. Settings live in the theme editor. Metafields are optional later if you want per-product content beyond the editor fields.

Is it mobile responsive and usable on phones?

Yes. The section is built for storefront templates that shoppers open on phones and desktops. Always preview your theme in the editor before you publish.

Does this add extra tracking pixels or GDPR scripts?

No extra marketing pixels ship with the files. You stay on Shopify theme code. Cookie banners and analytics you already run are unchanged.

What if a ready section is not enough for my store?

Ask for a custom Shopify section or a larger theme build. Ready files are for a known pattern. Unusual logic, apps or headless work is quoted separately.