NP SoftTech Shopify FAQ
White-label
Will NP SoftTech contact my clients directly?
Only when you explicitly ask us to. Default white-label mode routes communication through your agency so the client relationship stays yours.
Who this answer is for
D2C brands and agencies worldwide who need a practical Shopify answer to: Will NP SoftTech contact my clients directly?
How NP SoftTech approaches it
Boundaries are written into the engagement. Surprises around client contact are treated as a process failure.
Default path
You remain the face of the project.
Optional direct access
Some agencies prefer us on technical calls with their approval.
No poaching
We do not market to your clients.
How we approach this
Boundaries are written into the engagement. Surprises around client contact are treated as a process failure. We keep the answer tied to store goals, written scope and careful releases on live Shopify stores.
Default path
You remain the face of the project. For brands and agencies, this is how the decision usually shows up in a real Shopify catalogue, theme and launch plan.
Optional direct access
Some agencies prefer us on technical calls with their approval. For brands and agencies, this is how the decision usually shows up in a real Shopify catalogue, theme and launch plan.
No poaching
We do not market to your clients. For brands and agencies, this is how the decision usually shows up in a real Shopify catalogue, theme and launch plan.
What helps us get specific
Share your store URL if you have one, the project type, markets you sell into, known apps or integrations, and any hard deadline. That context turns this FAQ into a useful next step instead of generic advice.
Common mistakes to avoid
Skipping communication rules with the agency
Unclear branding, access and client contact create risk. Agree white-label rules in writing before kickoff.
Letting the partner market to your clients
A white-label partner should protect your relationship. Confirm non-solicit expectations early.
Practical next step
A general answer is only the starting point.
Share your Shopify store URL (or the platform you want to leave) and a short brief on what you need in the next 90 days. We will reply with fit, likely approach and what we need to quote accurately.