NP SoftTech Shopify FAQ
Maintenance
What is not included in monthly Shopify maintenance?
Full redesigns, platform migrations, large custom apps and major new feature programmes are usually quoted separately. Unlimited same-day creative campaigns are also outside a standard retainer.
Who this answer is for
D2C brands and agencies worldwide who need a practical Shopify answer to: What is not included in monthly Shopify maintenance?
How NP SoftTech approaches it
Clear exclusions protect both sides. Retainers fail when everything is treated as included.
Project-sized work
Migrations and redesigns need their own scope.
Capacity limits
Monthly hours or deliverable bands are finite.
Honest upsizing
When needs grow, we propose a larger plan or a project.
How we approach this
Clear exclusions protect both sides. Retainers fail when everything is treated as included. We keep the answer tied to store goals, written scope and careful releases on live Shopify stores.
Project-sized work
Migrations and redesigns need their own scope. For brands and agencies, this is how the decision usually shows up in a real Shopify catalogue, theme and launch plan.
Capacity limits
Monthly hours or deliverable bands are finite. For brands and agencies, this is how the decision usually shows up in a real Shopify catalogue, theme and launch plan.
Honest upsizing
When needs grow, we propose a larger plan or a project. For brands and agencies, this is how the decision usually shows up in a real Shopify catalogue, theme and launch plan.
What helps us get specific
Share your store URL if you have one, the project type, markets you sell into, known apps or integrations, and any hard deadline. That context turns this FAQ into a useful next step instead of generic advice.
Common mistakes to avoid
Using a retainer as a hidden rebuild budget
Large redesigns and migrations do not fit inside small monthly hours. Quote them as projects.
No backlog or priorities
Unprioritised ticket piles bury urgent bugs under nice-to-haves. Agree what matters this month.
Practical next step
A general answer is only the starting point.
Share your Shopify store URL (or the platform you want to leave) and a short brief on what you need in the next 90 days. We will reply with fit, likely approach and what we need to quote accurately.