NP SoftTech Shopify FAQ
Maintenance
Do you provide Shopify maintenance for stores you did not build?
Yes. We maintain and improve stores built by others after an initial orientation on theme architecture, apps and access.
Who this answer is for
Merchants seeking a new Shopify maintenance partner for an existing store.
How NP SoftTech approaches it
Inherited stores need a short onboarding pass so retainers are not priced blindly.
Orientation
Theme, apps and known risks.
Stabilise
Fix urgent issues early if needed.
Backlog build
Create a practical improvement list.
Steady care
Move into the monthly rhythm.
Onboarding
Access, documentation gaps and critical bugs are reviewed up front.
First month
Often includes quick wins and a clearer backlog.
Ongoing
Then the retainer covers agreed request types with priorities.
Common mistakes to avoid
Expecting deep institutional knowledge on day one
Orientation is part of responsible takeover.
Hiding known broken custom code
Tell us fragile areas early.
Practical next step
A general answer is only the starting point.
Share your store URL and current pain points. We will propose onboarding plus retainer shape.