NP SoftTech Shopify FAQ
Migration
Do Shopify migrations include customer passwords?
Customer password migration is often limited by platform security models. Many migrations invite customers to reset passwords on Shopify rather than moving raw credentials.
Who this answer is for
Merchants worried about customer login continuity during a Shopify migration.
How NP SoftTech approaches it
We explain password realities early so cutover communication is honest.
Platform limits
Many sources cannot export usable passwords.
Reset flows
Customers set a new password on first login.
Communication
Email copy should prepare customers.
Accounts
Customer records still migrate when in scope.
Why passwords often reset
Password hashes are frequently non-portable across platforms for security reasons.
What still migrates
Customer profiles, order history selections and accounts can still be planned carefully.
Customer messaging
Clear reset instructions reduce support load after cutover.
Common mistakes to avoid
Promising seamless password move without checking
Verify technical feasibility before customer promises.
Migrating accounts with no reset support plan
Support volume spikes when messaging is weak.
Practical next step
A general answer is only the starting point.
Tell us your source platform. We will confirm password and account migration realities.