Indian and worldwide D2C shoppers often want a quick chat before they buy. A Shopify WhatsApp button section covers that without installing a full chat stack.

Quick answer

Use a theme WhatsApp button when you only need a deep link to chat. Buy the ready Floating WhatsApp Button, set the number and message, and keep checkout inside Shopify.

Floating WhatsApp button on a Shopify storefront
One clear chat entry beats three overlapping widgets.

Research → product → checkout

  1. Decide which pages need chat (often PDP and cart friction pages).
  2. Open the WhatsApp button product, buy once, install the Liquid file.
  3. Test the prefilled message on mobile.